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CCBill also operates overseas offices under the name of CCBill EU for European merchants.The company is headquartered at 2353 W University Dr, Tempe, Arizona 85281, and is likely partnered with multiple acquiring banks. Key Points CCBill appears to market itself primarily through its website and through traditional methods like telemarketing and advertisements.
The company has successfully resolved 12 of the complaints while the remaining seven either were resolved to the dissatisfaction of the merchant or did not receive a final evaluation from the merchant.
There are also 10 customer reviews posted about the company, with two of them positive and seven of them negative in tone.
CCBill currently has an “A ” rating with the Better Business Bureau and has been accredited since July 2014.
The company’s profile has received 19 complaints in the past three years, with 13 due to billing or collection problems and six related to the product or service.
It appears that in addition to its merchant processing, CCBill offers a customer-facing service that bills cardholders directly, which has resulted in numerous complaints filed against CCBill regarding fraudulent billing, poor customer service, and unexpected fees.
While this is a concerning pattern for customers of CCBill merchants, it shouldn’t negatively affect a merchant’s experience with the company.
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CCBill advertises that it offers 24/7 customer support, which may be a major contributor to its low complaint rate.
CCBill’s rating has been lowered due to the company’s slightly increased complaint total over the past year, but there is no reason to believe that there are systemic problems for merchants who work with the company.